Refund policy

At EShopworld, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or replacement subject to the conditions below.

1. Eligibility for Return

A return or replacement request may be accepted when:

• The product is damaged or defective upon delivery.
• You received a different product from the one ordered.
• The product is missing parts or accessories.
• The product is significantly different from its description.

Return requests must be submitted within 7 days of delivery.

Products must be unused and, where applicable, returned with the original packaging, tags, accessories, and invoice/order details.

2. Products That Cannot Be Returned

Returns may not be accepted for:

• Products damaged due to misuse, improper handling, or normal wear and tear.
• Used products where the issue is not a manufacturing defect.
• Products without their original packaging or accessories, where applicable.
• Items specifically marked as non-returnable on the product page.
• Products returned after the applicable return period.

3. How to Request a Return

To request a return or replacement, contact us through our customer support details provided on the Contact Us page.

Please provide:

• Order number
• Name and contact number
• Reason for return
• Clear photos of the product
• Unboxing/video evidence where requested

For damaged or incorrect products, we strongly recommend taking photos/video while opening the package. This may be required to verify the claim.

4. Inspection and Approval

Once we receive your request, our team will review the information provided. We may ask for additional photos, videos, or other details.

If your request is approved, we will provide instructions for the return or replacement.

Do not send products back to the sender's address or any address unless our support team has instructed you to do so.

5. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement availability depends on stock. If the same product is unavailable, we may provide an alternative solution or refund, as applicable.

6. Refunds

Once an approved return is received and inspected, the refund will be processed through the applicable payment method.

Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.

7. COD Orders

For Cash on Delivery orders, customers must provide accurate contact and delivery information and remain available to receive the order.

Please do not refuse a COD shipment simply because you have changed your mind. If you no longer want the order, please contact us as soon as possible so we can check whether cancellation is still possible.

Repeated order refusals or suspicious ordering activity may result in restrictions on future COD orders.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to follow the applicable return procedure.

9. Return Shipping

If the return is due to a verified damaged, defective, or incorrect product, EShopworld may arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, return shipping charges may be the customer's responsibility.

10. Important Note

Product images shown on the website may vary slightly from the actual product due to lighting, photography, screen settings, or manufacturing variations. Such minor variations may not qualify for a return.

EShopworld reserves the right to verify return requests and reject claims that do not meet this policy.

11. Contact Us

For questions regarding returns or refunds, please contact our customer support team through the Contact Us page on our website.

EShopworld
Your satisfaction matters to us.